Frequently Asked Questions

Visiting Hours

We recommend visiting from 11 am until 8 pm, after that time we lock our doors as most residents are asleep. Please call in advance for after hours visits to ensure access.

How do I find out about activities provided for the resident?

A monthly calendar is posted to keep residents informed of daily activities and upcoming events such as birthday parties, movies, musical programs, outings, candlelight dinners, ice cream socials and other special events. We always welcome friends and families to visit and attend our special events.

What role does Social Services play?

Our social service team assists both residents and their families by providing information, managing requests and concerns, and assisting with discharge planning for each resident. They can arrange professional services for Dental, Vision, Podiatry, Audiology, Dementia assessment, Psychosocial and Psychiatric Evaluation, and Individual therapy.

How is the laundry done? Can family members take laundry home?

Should you wish to have your laundry washed by us, please notify the front office upon admission. Subsequently, if a family/caregiver is going to take care of the laundry at home, please let the nursing station know your plans. This way, the staff can place a sign on the closet door notifying our housekeeping staff to leave the clothing for family pick up. We request that family provide a hamper for clothes and pick it up twice a week.

All personal clothing is washed in an industrial washing machine at a temperature of 180 degrees. Make sure your loved ones’ clothing is appropriate for washing and drying in these hot temperatures. Avoid bringing clothing that requires cold or warm water, special care, or is subject to damage and fading. All clothing must be labeled. Please label the clothing with the resident’s name, NOT the room number or initials. Mark clearly and in large letters on the inside neckline or waistband. All items must be marked including socks, shoes, and other personal items.

What articles of clothing should we bring?

We recommend approximately five changes of clothing and a pair of comfortable rubber-soled shoes. All articles should be washed, clearly labeled with resident’s name in permanent ink and entered into the residents’ personal inventory log in the medical chart. Other personal items should be marked or engraved for identification. We advise that residents do not keep valuable jewelry or large amounts of cash in the facility.

Is there a limit to the number of people who can visit at one time?

Although we do not have a formal policy stating visitation guidelines, we suggest using the common areas of the facility to meet with your loved one. If it is not possible to visit in one of the common areas, we suggest a limit of one to two people in a resident room at one time.

Is there any private space available to use?

You may reserve space for any special events (birthday, holidays, meals) with notice. Please contact the Activities Director for further details.

Can children visit?

We encourage children to visit, however, we ask you to alert the charge nurse to anyone visiting the facility under the age 12. Children must also be accompanied by an adult at all times.

Can we bring a family pet to the facility?

We would love for your family pet to come visit. Please remember to clean up after them and take the proper safety measures at all times. All pets are to be kept on a leash and should have all current vaccinations. Pets are not permitted in the dining area during meal service.

How often will a physician or health professional visit?

Physicians generally see residents upon admission and once every 30 days thereafter. However, our nursing professionals are in constant contact with all of the physicians that visit the facility. Some insurance companies require that physicians visit more often. Check with our nursing staff for further information.

Can I take my loved one home for a visit?

Residents may have a leave of absence only with a physician’s authorization, which can be arranged through the nursing staff. Upon arrival and departure, the resident or responsible party must sign the LOA (leave of absence) book, located at the nursing station.

Can my loved one receive mail?

Mail is delivered to residents personally on a daily basis except for weekends and holidays.

West Anaheim Extended Care
Attn: ___________________ Room No. __________
645 South Beach Blvd
Anaheim, Ca 92804

Consider using our Send a Greeting feature on the website. Just type the recipients name and type your message. When it arrives in our email box we will print it and hand deliver it to your loved one.

Is smoking permitted in the facility?

For the safety and welfare of all residents and staff, we are a non-smoking facility.

Where should I park when I come to visit?

There is ample parking in the parking lot with wheelchair access. Please observe all posted city parking signs. Avoid parking in spaces specifically reserved for the handicapped and physicians.

Can I bring in my loved one’s favorite food?

Consistent with the provision of special diets, always consult with the nursing staff before bringing food to residents. Any food kept in the resident room must be in properly sealed containers.

Is there someone who provides haircuts?

Yes, we have beauticians available on Wednesdays and Thursdays from 9 am – 2:30 pm.

Will my loved one’s room have a television?

Cable is available at no extra charge. Televisions are available in the rooms.

Will my loved one have telephone access?

Telephones are available in our rehab rooms, and we can assist with the set up of phones in the long term rooms.

Will my loved one have internet access?

WiFi Internet is provided for residents and their guests. See the receptionist for the access code.

What kinds of activities are planned for the residents?

We have a vibrant atmosphere with dynamic, individualized activities that match the capabilities and needs of residents and their guests. We also have an active resident council and volunteer program. Scheduled activities include music, fitness activities, religious meetings, outside entertainment, games, gardening, field trips/outings and volunteer involvement. If you would like to arrange something special or have suggestions and ideas for individual or group activities, please inform our activities director. We welcome and encourage involvement from family and friends.

How often will the Rehabilitation staff work with my loved one?

Your rehab director can inform you of the rehabilitation program designed for your loved one.

Will my insurance cover my stay in the facility?

Our facility is contracted by Medicare, Medi-Cal, CalOptima, and a variety of private insurances. Our admissions coordinator and business office can assist you in determining benefit coverage.

Who do I talk to about food preferences? Are there alternate options for each day’s menu?

Upon admission, our Registered Dietitian and/or Food Service Director will interview your loved one regarding special needs with regards to food preferences. Our own food service personnel prepare all the meals. Special care is taken to serve flavorful and appetizing cuisine. All menus are developed according to prescribed medical diets ordered by the physicians.

Our Dietitian and Food Service Director also monitor nutritional status using monthly weights, daily intake records, and relevant lab data. The results of these assessments are discussed at care conferences, and menus are adjusted to meet nutritional needs.

What do we do if we have personnel concerns?

Our primary concern is that your loved one feels comfortable here and that their needs are being met. You should feel secure and at ease with our staff, particularly those providing direct care. If you have any concerns or praise for our staff, please feel free to contact our social services department. They will be able to address any apprehensions you may have regarding any particular staff members. You are also encouraged to speak with a supervisor at any time you feel you need immediate attention.

What is an Ombudsman?

An Ombudsman is an advocate for residents. They are a third party person NOT employed by the facility who comes by the facility periodically to monitor the activities of the facility. They are not able to tell the facility what to do but are able to be a voice for a resident with a concern.

Who do I talk to about questions in regard to financials, billing, and/or admission paperwork?

We employ a full-time Business Office Manager for all financial and billing concerns. Should you have any questions regarding these matters please make an appointment to see our Business Office Manager by contacting the front desk/receptionist.

The Admissions Coordinator will guide you through the necessary forms required for admission and review the rules and regulations regarding Medicare, Medicaid, and various insurances.

What is the difference between a CNA, LVN, and RN?

A Certified Nursing Assistant (CNA) is a health professional who works under the supervision of Registered Nurses (RN’s) and Licensed Vocational Nurses (LVN’s) to provide a wide variety of basic hands-on resident care. CNAs perform basic nursing functions such as personal care, taking vital signs, positioning residents, and ambulation.

An LVN provides basic bedside nursing care to residents under the direction of a physician or registered nurse. Duties within the scope of practice for an LVN typically include but are not limited to, provision of basic hygienic and nursing care; measurement of vital signs; basic client assessment; documentation; performance of prescribed medical treatments; administration of prescribed medications; and, the performance of non-medicated intravenous therapy and blood withdrawal.

An RN’s duties may include everything a CNA and LVN carry out, in addition to administering an IV, assessment of residents, skin care, and processing doctors’ orders. Furthermore, RN’s typically take on management positions such as the Director of Nursing, who is responsible for all nursing duties in the building.

What happens when my loved ones stay is over? What options do we have?

Our goal is to rehabilitate your loved one back to an optimal level. For some residents, this allows them to go home and resume daily activities, while others may need a change in their living arrangements in order to accommodate their needs. For those that need to explore new living arrangements, our social workers will assist you by providing resources and information about the many options available.